Who We Are

THE LOCK UP GYM is operated by Hyde Performance Ltd
Company number: 15427968
Website: https://www.thelockupfitness.com/

Hyde Performance Ltd is the data controller responsible for personal data collected through this website.

If you have any questions about this policy or how we use your data, please contact:
📧 info@thelockupfitness.com

What Information We Collect

We collect personal information when you use our website, sign up to our mailing list, or interact with our services.

This may include:

Name
Email address
Location data
Information submitted through forms
Cookie and usage data (including IP address, browser type, and pages visited)

We do not collect payment details directly through our website.

Health & Fitness Information

Any health or fitness information is collected only through Wodboard, via their questionnaire system.

This information may include details relevant to training, safety, or coaching and is considered special category data under UK GDPR.
This data is processed by Wodboard based on your explicit consent and accessed by us only where necessary to provide our services.

How We Use Your Information

We use your personal data to:

Send marketing emails and updates
Manage email subscriptions
Allow class bookings and memberships
Improve our website and services
Analyse website usage and performance
Communicate with you about our services

We only use your data where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – for marketing emails, cookies, and optional communications
Contract – to manage memberships, class bookings, and related services
Legitimate interests – to improve our website, services, and customer experience

You may withdraw your consent at any time.

Payments

We do not process or store payment details directly.

Payments are handled securely by third-party providers including:

Wodboard
Stripe

These providers act as independent data controllers and process personal data under their own privacy policies.

Third-Party Services

We share limited personal data with trusted third-party services where necessary, including:

Wodboard – class bookings, memberships, questionnaires
Stripe – payment processing
Google Analytics – website analytics
Facebook Pixel – marketing and advertising tracking

Each third party is responsible for how they process data under their own privacy policies.

International Data Transfers

Some of our third-party providers may process personal data outside the UK.

Where this happens, appropriate safeguards are in place, such as UK GDPR–approved Standard Contractual Clauses, to ensure your data is protected.

Cookies

Our website uses cookies to:

Understand how visitors use our website
Improve functionality and performance
Support marketing and advertising activities

This includes cookies from Google Analytics and Facebook Pixel.

Non-essential cookies are only used with your consent.
You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool.

Marketing Emails

If you sign up to our mailing list, we may send you marketing emails.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@thelockupfitness.com.

Children & Under 18s

Our website may be viewed by users under the age of 18.

However:

Users under 18 cannot sign up to classes themselves
All under-18 memberships must be created and managed by a parent or legal guardian

How Long We Keep Your Data

We keep personal data for as long as someone has an active membership or email subscription, or where required for legal, accounting, or operational reasons.

Marketing data is removed when you unsubscribe.

Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact:
📧 info@thelockupfitness.com

Right to Complain

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

Website: ico.org.uk

Data Security

We take appropriate technical and organisational measures to protect personal data and only work with trusted third-party providers who comply with data protection laws.